Terms & Conditions
Last Updated: [INSERT DATE]
Welcome to the online ordering site for [RESTAURANT NAME]. These Terms and Conditions (“Terms”) govern your use of our website and associated services (“Site”), including food ordering, delivery, pickup, marketing communications, and support. Please read these Terms carefully before using our services. By continuing to use the Site, you agree to be bound by these Terms.
1. Use of Site
You may use this Site only for lawful purposes. By using the Site, you represent that you are at least 18 years old or have parental consent to use it. You agree not to misuse the platform, attempt unauthorized access, transmit harmful code, or interfere with other users’ experience. Any violation may result in access termination and potential legal action.
2. Ordering & Payment
Orders placed via the Site are sent directly to [RESTAURANT NAME] for preparation. You must review your cart carefully before submitting, as all sales are final upon confirmation. Payments are securely processed by a third-party provider. We accept major credit cards and digital wallets. By submitting your order, you authorize the payment processor to charge your card on our behalf.
3. Pricing, Taxes, and Fees
Menu prices are displayed in U.S. Dollars and may vary based on availability, promotions, or location. Prices are subject to change without notice. Local, state, and federal taxes are calculated during checkout. Additional fees, such as delivery or service charges, will be itemized before finalizing your order.
4. Cancellations and Refunds
Due to the perishable nature of our products and real-time order processing, we do not accept cancellations once an order is submitted. If your order is incorrect, incomplete, or unsatisfactory, please contact us promptly. Refunds, when issued, will be processed to the original payment method and may take 3–5 business days depending on your financial institution.
5. Delivery & Pickup
Delivery is available within our service radius and subject to restaurant hours. Estimated times are for reference only. Factors like weather, traffic, or third-party delays may impact timing. For pickup orders, arrive during your scheduled window and provide your order number. Unclaimed orders may not be eligible for a refund.
6. Personal Information We Collect
We collect information that may include your name, phone number, email, billing and delivery address, order
history, payment method (processed securely), device type, IP address, geolocation data, and preferences. This data helps us fulfill orders, personalize your experience, communicate with you, and improve our services.
7. How We Collect Data
Information is collected directly (e.g., order forms), automatically (e.g., browser cookies, tracking scripts), and via third-party services (e.g., analytics tools, payment providers). We maintain strict policies to limit unnecessary collection and ensure information is gathered responsibly and transparently.
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in these Terms, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we securely delete or anonymize your data in accordance with best practices and applicable laws.
9. Sharing of Information
Your information may be shared with trusted service providers to facilitate our operations (e.g., payment processors, hosting platforms, delivery couriers). We may also share aggregated or anonymized data with partners for analytics or marketing. We do not sell personal information to third parties for profit.
10. Cookies and Tracking
Cookies are small files used to store session info and personalize content. We use cookies and tools like Google Analytics to understand user behavior, enhance features, and deliver relevant ads. You may disable cookies in your browser settings, though this may impact functionality.
11. Your Privacy Rights
Depending on your U.S. state of residence, you may have legal rights to access, correct, or delete your personal information, as well as opt out of certain data uses. Requests can be submitted via email. Identity verification may be required. We do not discriminate against users for exercising these rights. Please refer to our full Privacy Policy [LINK TO PRIVACY POLICY].
12. Email Communications
Transactional emails are required for order processing and will be sent regardless of subscription status. Promotional emails may be sent with your consent and include an unsubscribe link. You may update preferences at any time. Note that unsubscribing from marketing does not affect service-related communications.
13. Social Media & External Links
This Site may link to third-party websites or social media platforms (e.g., Facebook, Instagram). [RESTAURANT NAME] is not responsible for the privacy practices, content, or terms of external platforms. Your interactions with those services are governed by their respective policies.
14. Data Security
We use industry-standard security protocols to protect your data, including encryption and secure socket layer (SSL) technology. However, no method of transmission over the Internet is 100% secure. We recommend using strong passwords and protecting your own devices and network.
15. Children’s Privacy
This Site is not intended for individuals under 16. We do not knowingly collect or store data from minors. If a child’s information is inadvertently collected, please notify us immediately so we may delete it in compliance with applicable law.
16. Intellectual Property
All Site content including text, images, logos, menu items, and design elements are the exclusive property of [RESTAURANT NAME] or its licensors. Any unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.
17. Modifications
We reserve the right to revise these Terms at any time. Updated terms will be posted on this page. Continued use of the Site following updates constitutes acceptance of those changes. We encourage you to review these Terms periodically.
18. Contact Us
If you have any questions, concerns, or requests regarding these Terms or your data, please contact us:
[RESTAURANT NAME]
Phone: [RESTAURANT PHONE]
Email: [RESTAURANT EMAIL]
Address: [RESTAURANT ADDRESS]
To view our third-party ordering provider's terms, visit: https://www.the7seconds.com/platform-provider-terms